Shipping Policy
Free shipping over C$250 before tax applies to Canadian addresses only. We may choose to use Canada Post, Purolator, or UPS when we pay for the shipping.
Orders shipping via Purolator and UPS will be posted every Monday.
Flat Rate Boxes are available via Canada Post:
- All flat-rate boxes include tracking and an on-time delivery guarantee across Canada, but they only vary by destination.
- A small box can hold roughly 8 meters of regular cotton fabric or 4 meters of flannel. If you order more than those amounts, there are Medium and Large flat rate boxes available.
- We may also ship in a soft package if the price is similar to that of a flat-rate box, as sometimes our post office runs out of boxes.
Why no Lettermail option for shipping?
- We charge what it costs us to ship packages using the weight and dimensions outlined by Canada Post, using our best small business discounts. The products we sell rarely fit into the letter mail category. Lettermail provides no insurance or tracking to allow us to safeguard your order, and we would have to assume you received it in good condition. You would then have no opportunity to tell us it never arrived.
Processing time: We sell only items that we have in stock (mostly) and update our stock numbers daily. We do our best to pack orders within 24 hours of placing them.
Shipping time: This refers to the time it takes for items to be shipped to you. This depends on how busy the postal folks are at any time. We provide tracking numbers so we can both see how long it is taking for you to receive your items.