Shipping Policy
Due to the Canada Post strike, all orders are shipping UPS if possible to Canadian addresses only. Please be aware that your parcel will be significantly delayed if Canada Post is your only shipping option.
US and International customers will have their orders shipped after the strike is over.
As of November 15th: Canada Post has stated mail and parcels will not be processed or delivered during the strike, and no new items will be accepted.
Flat Rate Boxes Now Available!
- All flat rate boxes include tracking and on-time delivery guarantee across Canada, only varying by destination.
- A small box can hold roughly 8 meters of regular cotton fabric or 4 meters of flannel. If you order more than those amounts, there are Medium and Large flat rate boxes available.
- We may also ship in a soft package, if the price is similar to that of a flat rate box, as sometimes our post office runs out of boxes.
Why no Lettermail option for shipping?
- We charge what it costs us to ship packages using weight and dimensions outlined by Canada Post, using our best small business discounts. The products we sell rarely fit into the letter mail category. Lettermail provides no insurance or tracking to allow us to safeguard your order, and we would have to assume you received it in good condition. You would then have no opportunity to tell us it never arrived.
Free shipping over C$250 before tax applies to Canadian addresses only. We may choose to use UPS or Canada Post when we pay for the shipping.
Processing time: As we only sell items that we have in stock (mostly), and we update our stock numbers daily, We do our best to send orders within 24 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped to you. This depends on how busy the postal folks are at any time. We provide tracking numbers so we can both see how long it is taking for you to receive your items.